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SUPPORT COORDINATION

At Mosaic we offer capacity building, conflict of interest free, independent Support Coordination to residents of the Upper Hunter.  As regional specialists you will benefit from our many years of knowledge and working relationships with local providers and mainstream services.

As a small business that cares about our reputation we can guarantee a high quality and efficient service.  You will have regular contact with your Support Coordinator and will not experience gaps in service.


We will deliver service to you in the manner of your choosing either face-to-face, over the phone or by email.  We are happy to meet with you in your home or in the community whether you live in town or on a property.  We understand rural adversity and the restrictions of providers and travel.

If you choose Mosaic we guarantee there will always be someone here to support you.  At Mosaic we are not employees but dedicated Independent Support Coordinators and our aim is to assist to implement and coordinate your plan and to help you to achieve your goals and continue to grow.

 

WHAT YOU CAN EXPECT FROM MOSAIC


  • Independent, unbiased, ethical service delivery

  • Strong connections and local knowledge of the Upper Hunter

  • We support the rights of people living with a disability to exercise their choice and control

  • Smaller caseloads to ensure quality of service

  • We do not accept any incentives from Providers to recommend their services - ethical practice only!

  • Personalised service - allowing you to choose how you want your service delivered

  • Experienced with Plan Management able to guide you on how to make the best use of your funding

  • Support Coordinators are skilled and experienced with NDIS processes for modifications and assistive technology

 

Who Do Mosaic Support?

Support Coordination Experience

  • Psychosocial disabilities (All)

  • Personality disorders

  • Physical disabilities

  • Vision impairment

  • Hearing impairment

  • Stroke

  • Neurological disorders

  • Degenerative disorders

  • Congenital disorders

  • Intellectual disabilities

Specialist Skills

  • Complex needs

  • Challenging behaviours

  • Drug and alcohol misuse

  • Involvement with Mental Health Service, Justice System or Child Protection

  • Homelessness

 

NDIS DESCRIPTION OF SUPPORT COORDINATION

  • The delivery of Coordination of Supports is to assist strengthening a participant’s ability to design and the build their supports with an emphasis on linking the broader systems of support across a complex service delivery environment.

  • Coordination of Supports is to focus on supporting participants to direct their lives, not just their services. This involves working together to understand the funding, identify what participants expect from services, and how participants want this designed.

  • Coordination of Supports also includes coaching participants, and working with participants to develop capacity and resilience in their network.

  • The intended outcomes of providing Coordination of Supports is that a participant’s capacity and ability to design, develop and implement their supports is sustained and includes, but is not limited to:

  • Connection: assist the participant to develop knowledge, experience and connections with the community and broader systems of support.

  • Support Design: works together with participant to understand plan funding and its purpose. Support Coordinator will understand the participant’s confidence and skills, and helps participant identify what they want from services. Will develop and design support solutions to meet participant outcomes.

  • Establish Supports: assist the participant to identify and consider support options, and link the participant to the broader systems of supports. Where practical creates a supports and action plan to facilitate the participant to implement their plan.

  • Crisis: Assistance to resolve points of crisis and developing capacity and resilience in the participant's network.

  • Coach, Refine, Reflect: Coach the participant through challenges that come up. Helps participant prepare for review and report on achieved participant outcomes.